Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Shipping Policies

The Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 2-7 business days.

The availability to choose New or Used is a preference only. It does not reflect the exact stock of books in the store. We reserve the right to substitute new textbooks for used textbooks and vice versa if the titles you requested are not available in that condition.

Return

With proof of purchase, course materials in original condition may be returned 21 days after the start of your class, a copy of your registration may be requested. All other merchandise may be returned for refund or exchange within 21 days of purchase.

• CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
• New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Return Policy Instructions - online orders

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and Purolator all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Camosun College Bookstore has refunded your money.

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in transit. Please insure and track your package. Returns to Camosun College Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@camosun.bc.ca. You can also contact us at: (250) 370-3080 for Lansdowne or (250) 370.4080 for Interurban