Customer Service

Ordering online
Shipping policies
Return policies
Locker rentals
Donation policy
Sponsorship forms
Bike lock-up program
Contact support

Ordering online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.

Shipping policies

The Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route. Your order will usually ship in 2 to 4 business days. Please take this into account when calculating your expected delivery date.

The availability to choose New or Used is a preference only. It does not reflect the exact stock of books in the store. We reserve the right to substitute new textbooks for used textbooks and vice versa if the titles you requested are not available in that condition.

Return policy

With proof of purchase, course materials in original condition may be returned 21 days after the start of your class, a copy of your registration may be requested. All other merchandise may be returned for refund or exchange within 21 days of purchase. For credit card purchases, we are only able to credit the return amount to the original credit card. For expired credit cards, we are able to provide the return amount via a cheque which will be mailed within 8 weeks of return date

FAQs

What does original condition mean?
Some books (particularly ones with soft covers) are easily damaged. In order to receive a full refund for a new textbook, your book must be in brand new condition, without bent corners, any marks on the cover or inside the book and without the binding being broken. Removing the shrink wrap of the package may result in a refund being denied (see below) so be sure you want to keep it before you open it!
I bought a used textbook. Can I still return it for a refund if I am within the 21 days?
Absolutely! Unless there are pages falling out of the book, used books are the most straightforward item to return because condition is not an issue.
I removed the shrink wrap on the package I bought and now I want to return it. Will this be a problem?
Many packages contain books with CDs, pincodes or software that will make the package non-refundable if it has been opened. However, we recommend that you bring in the item (with all of the contents) and ask one of our frontline staff to assess the situation for you.
I lost my receipt. Can I still get a refund?
The receipt you were given is your proof of purchase, so we need it to process any returns. Instructors can change, we can make mistakes or you can change your mind about a courseall of these are just a few of the reasons to keep your receipt!

Return policy instructions - online/pick-up in store orders

If you need to make a return for an online order for which you chose “Pick up in store” as your shipping option, please ensure that you bring your receipt along with the item you wish to return to your campus Bookstore. Your receipt will be the final email we sent you when your order was processed. We will process your return in-store. All returns are subject to our Return Policy.

Return policy instructions - online orders

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and Purolator all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Camosun College Bookstore has refunded your money.

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in transit. Please insure and track your package. Returns to Camosun College Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.

Locker rentals

Looking for a secure place to keep your stuff?

The Bookstore has lockers for rent!

When you come to the Bookstore to arrange for your locker rental, you'll need to bring:

Your Student ID
Your phone number and email address (if you have one)
An idea of where you want your locker (which building? which floor?)

The monthly locker rental fees are:

Full size - $8.50 / month
Half size - $6.50 / month
Third size - $5.50 / month

We provide the lock with a $5 deposit, which you get back when you return the lock at the end of your rental period.

Locker request and change policy

If the Renter requests a specific locker at the time of the rental booking, we will be pleased to assign it if the locker is available. If the Renter wishes to change a locker location that was specifically requested, we will be pleased to do to our best to accommodate. The cost to do so will be equal to the first month's rent.

Donations

While we like to support as many student activities and charity fundraisers as we can; however, we have a limited budget for donations ($500 worth of retail products p.a. plus supplier samples). Due to the large volume of donation requests we receive, we have developed the following policy:

Camosun College Bookstore will consider donating retail products to organizations that are a direct part of the campus community. This would include student, staff and faculty organizations that are involved in not-for-profit activities that enhance the aims of Camosun College.

Typically we will give first consideration to activities that support the greater student community rather than a small interest group. For example, a campus-wide initiative will receive more consideration than a request which only benefits a small number of students.

High schools promoting an activity that encourage students to attend Camosun College may also be considered eligible for consideration.

How to apply

Every donation request must be accompanied by letter or email giving as much information about your organization and event as you can. Please clearly explain the nature and purpose of your event in order to help us determine whether or not we can make an appropriate donation.

Please designate one point of contact within your organization for coordinating the donation.
Please let us know how our donation will be acknowledged.
Submit your request as early as possible. We request a minimum of 10 business days to consider and fulfill donation requests.
There are no exchanges or refunds on donation items.

Please forward your requests by mail or to bookstore@camosun.bc.ca

Sponsorship forms

If you or your agency would like to sponsor students for purchases in the Bookstore, you can find the required forms below. Please note – the Bookstore is a separate department at Camosun College. If you are also paying for tuition, two separate payments will be required – one to Camosun College for tuition and one to the Camosun College Bookstore for textbooks and supplies (if supplies have been indicated on the Sponsorship form). Please complete the following Sponsorship form in order to have your sponsored student’s account set up and activated at the Bookstore.

The main form for all sponsorships can be found here.

The additional form needed for sponsoring a group may be found here.

Bike lock-up program

Camosun has a locked complex at the Interurban Campus for 18 bicycles available to any Camosun student or staff member. Camosun Bookstore administers the program. This is how the program works:

1. Register and sign an agreement for rental privileges at the Interurban Bookstore.

2. A monthly fee ($5.50) must be paid to the Bookstore for rental privileges. This can be paid on a monthly basis or in one lump sum for a longer period of time (at the time the agreement is signed).

3. In exchange for this fee, you will be provided with an access code to enter the complex. This code will be changed regularly.

4. You will be required to provide valid Camosun College identification to the Bookstore staff at the beginning of each month to receive the new code.

5. The Bookstore will require the make/model/serial number of your bicycle when you sign the agreement.

6. The access code will be given only to those that have provided valid identification and that have paid their monthly fee in full.

7. The facility will be patrolled on a regular basis to ensure that only authorized users are gaining access.

8. It is your responsibility to ensure that a proper lock is being used on your bicycle inside the facility.

9. This service is offered on a first come - first served basis.

Contact support

Contact us anytime with questions or concerns via email at: bookstore@camosun.bc.ca. You can also contact us at: (250) 370-3080 for Lansdowne or (250) 370.4080 for Interurban